Use of our website implies that you have read and accepted the following terms and conditions.

License - GNU GPL

All our products are released under the GNU GPL license

Product Delivery

Free products

Some free products are available for download without any registration on our website. However we do keep track the number of product downloads.

Commercial products

All products must be paid in full prior to delivery, and you must have a valid subscription to access the downloads or updates.
We have two payment gateways, one is provided by PayPal and the other is provided by 2Checkout. In no event shall Tamlyn Software or any employees be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of PayPal or 2Checkout.
After we have successfully received your payment, you will be redirected back to our website so that you can download the product purchased. It may be necessary to log out then log back in for your new purchase to be visible. If you have trouble downloading a file, please contact us and include your transaction ID as proof of purchase.

Products Support

Support Tickets

Our support tickets are available for you to post questions, problems or comments on our products. Priority is given to customers who have a valid subscription. All support is provided as best effort, and we do not offer any SLA, however we aim to respond to most tickets within 48 hours. We only offer support for products in their original non-modified condition.

Email Support

Email support may be available for customers who have purchased a commercial product and have a valid subscription. Support may be limited to the products purchased by the customer. All email support is at our discretion.

Support policy

Subscription at TamlynSoftware.com are not to be considered as a guarantee of response time or a service level agreement. If you have not received any response within 72 hours, please use the Contact Us page to let us know of the issue. We will not provide support by any other means including, but not limited to, telephone, Twitter, Facebook, Skype etc.

We reserve the right to provide no support for outdated versions of our software, when your server environment does not meet our minimum requirements or when you have modified the core code files shipped with your site's script or our software beyond what the respective developers reasonably expect you to do in the normal course of using their software.

We will not provide support for issues not related to our software or services. We reserve the right to decline support if the request or the conversation is conducted in a language other than English or when the language barrier makes it impossible to provide meaningful support. We reserve the right to decline support when access to the affected site is denied or objectively impossible. We reserve the right to decline providing support on a case by case basis (even though we do try to help everyone), with or without a reply to your ticket.

We assume no responsibility for any issues directly or indirectly caused by our support efforts, as per the "No warrantly" article of this policy. We reserve the right to close support tickets for any reason deemed appropriate.

We reserve the right to close or delete support tickets if the user refuses to follow our instructions and insists on receiving support (our instructions are support and you're supposed to follow them in order for us to help you). We reserve the right to edit or delete tickets or ticket replies. We reserve the right to close or delete tickets and/or block accounts of users who become abusive and/or pugnacious in their support ticket replies.

No warranty

Our services are provided as-is, without any warranty whatsoever. Regarding the support services, we can not guarantee the validity or veracity of any provided information or suggestion.

THE SERVICES ARE PROVIDED AS-IS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF AVAILABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE AVAILABILITY, QUALITY AND PERFORMANCE OF OUR SERVICES IS WITH YOU. SHOULD ANY OF OUR SERVICES PROVE INEFFICIENT OR UNSUITABLE, YOU ASSUME THE COST OF ALL NECESSARY ACTIONS TO RECTIFY THE ISSUE.

IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW TAMLYN SOFTWARE, ITS OWNERS, STAFF, ASSOCIATES OR ANYONE AFFILIATED WITH ITS MAINTENANCE, OPERATION OR HOSTING BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SERVICES (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF OUR PROGRAMS TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Should the applicable law hold Tamlyn Software, its owners or any party affiliated with it liable for damages, the maximum amount of damages acknowledged shall be no higher than 5 Australian Dollars. Shall any dispute arise between Tamlyn Software and a third party, the only applicable jurisdiction is the Courts of Law of New South Wales, Australia.

Use of our services implies the unconditional and immediate acceptance of the aforementioned terms, waiving your legal rights to uphold them. Acting in violation of these Terms of Service constitutes a violation of our copyright and abuse of a computer system.

Return Policy

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you've carefully read all relevant documentation and tried out the demo and free/trial version where available. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned.

Disclaimer

Tamlyn Software reserves the right to change or modify current Terms and Conditions with no prior notice.

 

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