Use of our website implies that you have read and accepted the following terms and conditions.

License - GNU GPL

All our products are released under the GNU GPL license

Product Delivery

Free products

Some free products are available for download without any registration on our website. However we do keep track the number of product downloads.

Commercial products

All products must be paid in full prior to delivery, and you must have a valid subscription to access the downloads or updates.
We have two payment gateways, one is provided by PayPal and the other is provided by 2Checkout. In no event shall Tamlyn Software or any employees be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of PayPal or 2Checkout.
After we have successfully received your payment, you will be redirected back to our website so that you can download the product purchased. It may be necessary to log out then log back in for your new purchase to be visible. If you have trouble downloading a file, please contact us and include your transaction ID as proof of purchase.

Products Support

Support Tickets

Our support tickets are available for you to post questions, problems or comments on our products. Priority is given to customers who have a valid subscription. All support is provided as best effort, and we do not offer any SLA, however we aim to respond to most tickets within 48 hours. We only offer support for products in their original non-modified condition.

Email Support

Email support may be available for customers who have purchased a commercial product and have a valid subscription. Support may be limited to the products purchased by the customer.

Return Policy

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing. Please make sure that you've carefully read all relevant documentation and tried out the demo and free/trial version where available. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned.

Disclaimer

Tamlyn Software reserves the right to change or modify current Terms and Conditions with no prior notice.

 

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