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#380 – Installa Error

Posted in ‘BF Survey’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 17 September 2014 12:53 AEST
poindusadmin
Joomla! version: 3.1.1 Stable

Hi Tim and/or staff,

I just purchased the 6 month subscription an downloaded the BF Survey component, however, when i try to install via Extensions Mgr., Upload Package File, I choose the file (com_bfsurvey-v2.1.3.zip) and submit, but i get an error message.

I have maximized error reporting; however, i still only get the light red/pink message "Error
There was an error uploading this file to the server."

I have never had a problem uploading an extension before, so I'm at a loss as to how to correct this, and I must say, I am quite excited to use BF Survey, so I hope we can figure this out.

Thanks,
Rickey
Wednesday, 17 September 2014 14:43 AEST 10'
Tim
BF Quiz Plus 3 Years, BF Survey 12 Months
Hi Rickey,
Thank you for your purchase. I suspect the issue may be due to the large file size of the install package which is 3.5MB, and some web servers time out while it is uploading. You could try a manual install by doing the following:

Before doing anything else, you have to extract the installation ZIP file in a subdirectory named bfsurvey on your local PC. Then, upload the entire subdirectory inside your site's temporary directory (usually /tmp).

Click on Extensions, Manage link on the top menu. If you are on Joomla! 3.x please click on the Install from Directory tab. Locate the Install Directory edit box. It is already filled in with the absolute path to your temporary directory, for example /var/www/joomla/tmp. Please append /bfsurvey to it. In our example, it should look something like /var/www/joomla/tmp/bfsurvey. Then, click on the Install button.

Let me know if you still have a problem.

regards

Tim
Follow us on twitter http://twitter.com/tamlynsoftware
Wednesday, 17 September 2014 15:16 AEST
poindusadmin
Hi Tim,

Thanks for the quick reply and the expert knowledge. That did the trick.

Soon, 5-Star review for service alone, much less the awesome component, going up on Joomla Extensions Directory.

Thanks Again.
Rickey

PS - I don't know if it's too late, but if you want to make this Support Ticket public for future users, feel free. I wasn't paying attention when i made it private earlier.
Wednesday, 17 September 2014 20:09 AEST 5'
Tim
BF Quiz Plus 3 Years, BF Survey 12 Months
Thanks Rickey, I'm glad it's all working now. That would be great if you could leave a rating and review on the JED, much appreciated.

regards

Tim
Follow us on twitter http://twitter.com/tamlynsoftware
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