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#111 – captcha not showing but receiving error message

Posted in ‘BF Survey’
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Wednesday, 29 January 2014 21:05 AEDT
Joomla! version: (no idea)

Good day,

I'm trying to use captcha on my survey but I'm unable to do so...

I selected the option to use it in the menu and in the global configuration i've selected my default captcha as "ReCaptcha" .

When I go to my survey I do not see any captcha, but when i select the next button I get this error

"You have entered the wrong CAPTCHA sequence. Please try again."

I am using BF Survey Plus » Default - multi page survey, can you please let me know what I'm doing wrong?


Wednesday, 29 January 2014 21:20 AEDT 5'
BF Quiz Plus 3 Years
Hi Alvin,
Around the time that Joomla 3.2.0 and 2.5.16 were released, Google changed the URL for recaptcha and this causes the issue you are describing. This was fixed in Joomla 3.2.1 and 2.5.17, but if you are running an earlier version then it's probably still broken. The best option it to upgrade your Joomla version, but if you can't there is a patch available that you can download and install.

Let me know how you go.


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